FLEXnet ConnectStay Connected to Customers though Electronic
Software Updating, Messaging, and Reporting DatasheetsFLEXnet Connect DatasheetEstablish more valuable customer relationships by
connecting directly with the users of your software FLEXnet Connect for Easy Updating of ApplicationsImprove software performance and reduce IT help desk
costs by connecting with your applications in the field On-Site Deployment - Information for Your Own IT AdministratorsThis describes the hosting environment for the on-site
installation of FLEXnet Connect. This information is provided for an ISV's
IT administrator to understand FLEXnet Connect network configurations,
scalability, and system requirements. HelpFAQsFind answers to the most frequently asked questions
about FLEXnet Connect. Case StudiesCloudmark: FLEXnext Connect enables Cloudmark to automatically deliver software updates and messages to every customer"Our mission is to protect our customers from
annoyances like spam, so we obviously couldn't have an update method that
required too much time and effort for our end users. Not only is FLEXnet
Connect convenient and painless for our customers, it required minimal
cost and effort to implement, making it a very good investment for
us." Alex Edelstein Vice President of Product Development Earthlink: EarthLink increases customer satisfaction with FLEXnet Connect"FLEXnet Connect makes it easy for us to deliver
software and data updates to all our users thereby increasing customer
satisfaction and eliminating costly support calls. It also enables us to
increase revenue by understanding our customer's needs better and by
enhancing customer communication." Steven Huey Director of Software Products Corel: Corel draws clear cost and time savings from InstallShield"The cost savings of implementing FLEXnet Connect were
immediately obvious. We no longer have to allocate resources to creating
our own solution. It was a slam dunk decision." John Senez Director of Localization FutureSource: FLEXnet Connect solves software updating challenges for leading financial data provider"FLEXnet Connect has completely streamlined our
updating process, and the built-in reporting features allow us to ensure
all of our end users receive critical updates." Jim Ekstrand Product Manager Tumbleweed Communications: Tumbleweed Communications reduces support cost and increases customer satisfaction with FLEXnet Connect "Before moving to FLEXnet Connect, our customers
had to proactively contact us to request updates. We really needed an
update method that would be more convenient for our customers and increase
internal efficiency, and FLEXnet Connect completely solved this
issue." Anni Cuny Senior Support Engineer PsPortals: FLEXnet Connect solves secure software updating challenges for security software firm“FLEXnet Connect offered a simple, cost-effective
solution that greatly reduced our incoming support requests and provided
us with detailed reports regarding update success." John Gray President Testimonials“We considered a variety of options, including in-house development, but ultimately recognized that Macrovision ... would enable us to implement a software update solution quickly and effectively. ... FLEXnet Connect, solves a critical challenge for Siebel by simplifying the delivery of our software and reducing TCO costs for customers.” Skip Bacon “With Macrovision's FLEXnet Connect, we've cut a lot of time and pain from the software update process, allowing our staff to focus on our products and delivering the best service to the children and healthcare professionals who use our application every day.” Chris
Henry “The cost savings of implementing InstallShield were immediately obvious.We no longer have to allocate resources to creating our own solution. It was a slam dunk decision.” John Senez “FLEXnet Connect makes it easy for us to deliver software and data updates to all our users thereby increasing customer satisfaction and eliminating costly support calls. It also enables us to increase revenue by understanding our customer's needs better and by enhancing customer communication.” Steven Huey “ScanSoft is widely regarded as having powerful applications that are also easy-to-use. FLEXnet Connect will allow us to further enhance our high-quality support offerings.” Robert Weideman “Our mission is to protect our customers from annoyances like spam, so we obviously couldn't have an update method that required too much time and effort for our end users. Not only is FLEXnet Connect convenient and painless for our customers, it required minimal cost and effort to implement, making it a very good investment for us.” Alex Edelstein “We have used FLEXnet Connect for close to two years now. With FLEXnet Connect, we can send software updates and targeted messages to several hundred thousand customers using both our Intellisync® Handheld Edition and Intellisync Phone Edition products. The usage reporting we gather from FLEXnet Connect is also very valuable for revenue forecasting and marketing purposes.” Philip
Gilbert “FLEXnet Connect has completely streamlined our updating process, and the built-in reporting features allow us to ensure all of our end users receive critical updates.” Jim Ekstrand “Before moving to FLEXnet Connect, our customers had to proactively contact us to request updates. We really needed an update method that would be more convenient for our customers and increase internal efficiency, and FLEXnet Connect completely solved this issue.” Anni Cuny “FLEXnet Connect offered a simple, cost-effective solution that greatly reduced our incoming support requests and provided us with detailed reports regarding update success.” John
Gray White PapersGoing Beyond Email: Marketing Software with Targeted In-Product MessagingLearn how to increase software revenue using highly
targeted direct messaging. Build vs. Buy: Designing an Effective Software Update Delivery SolutionThinking about building your own updating solutions?
Read this white paper first! WebinarsDelivering Software and Revenue at the 'Speed of E'View this informative webinar for the latest
strategies for cutting fulfillment and support costs and realizing faster
revenue recognition. Entitlement-Based Software UpdatingThis webinar introduces the entitlement-based updating
functionality now available in FLEXnet Connect. Learn how you can ensure
that your software updates are only going to customers who are entitled to
receive them. How many customers with lapsed maintenance are getting the
latest version? What about people who never bought a license in the first
place? You can increase your revenue and plug the piracy hole with FLEXnet
Connect and FLEXnet Publisher. FLEXnet Connect WebinarLearn how to better connect with your software’s users
with FLEXnet Connect. This Webinar discusses best practices for connecting
with customers, cutting support costs, and maximizing product revenue
using the electronic software distribution, in-product messaging, and
product usage reporting functionality found only in FLEXnet Connect.
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